Leveraging Data to Drive Change in Telehealth Access Equity - June 8, 2022

This is part of the Advancing Health Equity Through Telehealth: AAMC Learning Series.

With the rapid increase in telehealth utilization in the spring of 2020, many health systems quickly deployed outpatient telehealth services in a matter of weeks. Two years later, outpatient telehealth remains a routine part of outpatient care delivery across the country. This rapid transformation left little time to design and tailor solutions to meet the needs of all patient populations, in some cases exacerbating access disparities which existed before the pandemic.

Dynamically understanding and addressing access barriers to telehealth services can support health system efforts to ensure equitable access to care for all patients. This workshop will highlight work at Johns Hopkins Medicine through the perspective of several health system collaborators and their approaches to identifying, collecting, and acting on metrics to understand telehealth’s impact on access to care for all patients.

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Yvonne Commodore-Mensah, PHD, MHS, RN
Associate Professor, Johns Hopkins University School of Nursing
Faculty, Johns Hopkins Center for Health Equity

Brian Hasselfeld, MD
Medical Director, Digital Health and Telemedicine, Johns Hopkins Medicine

Helen Hughes, MD, MPH
Associate Medical Director, Office of Telemedicine, Johns Hopkins Medicine

Emmanuel Opati, MBA, MHA
Assistant Administrative Director, Office of Telemedicine, Johns Hopkins Medicine