GBA/GIP Virtual Programming: Onboarding Webinar - September 29

Recorded On: 09/29/2023

A Thoughtful Approach to Recruiting and Onboarding Department Administrators

Department administrators are key members of the academic medical center leadership team, and it is important to employ a strategic, inclusive process to recruit the best talent to these positions. Once individuals are hired into these roles, it is equally important to implement a coordinated onboarding experience for these team members to enable their success and promote retention. At The Ohio State University College of Medicine, we developed and implemented an inclusive recruitment process for these positions, capitalizing on the partnership between the department and the Dean's office. We also launched a robust onboarding program for these new hires that provides support throughout the first year of their employment. This presentation serves to provide an overview of our journey.

An Onboarding Program with the Employee as the Heart of the Department

The University of Alabama at Birmingham (UAB) Department of Medicine (DOM) created and implemented an employee onboarding program. This new program allowed the DOM to shift the focus for new employees from orientation, a one-time, task-focused event, to “onboarding”, a process strategic in nature, relationship-based with a focus on ongoing professional development.  Over the past four years we have continued to refine our process and expand to provide new resources. This presentation will share lessons learned, our homegrown onboarding database, and our partnerships with others outside UAB to provide a successful onboarding experience.

Please use Google Chrome, Firefox, Edge or Safari on this site.

Cynthia Joiner, PhD, MPH, RN
Assistant Professor & Vice Chair, Department of Medicine
University of Alabama at Birmingham

Doug Royal, MBA
HR Manager, Department of Medicine
University of Alabama at Birmingham

Amanda Thatcher, MA
Chief of Staff and Senior Director of Administration
The Ohio State University College of Medicine

Jennifer Wilson
Division Administrator III, Division of Infectious Disease
University of Alabama at Birmingham

Shane Wiley, MBA
Executive Administrator, Department of Medicine
University of Alabama at Birmingham


The AAMC is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE sponsors through its website:

Attendance at this webinar will provide 1 hour of Continuing Professional Education credits in the areas of Business Management and Organization. The program level for this meeting is basic. The delivery method is Group-Internet. No prerequisites or advance preparation is required. For more information regarding AAMC administrative policies, please contact Heather Sacks at

After completing this webinar, you will be able to:  

  • Consider different approaches to onboarding department administrators.
  • Compare methods for recruiting new employees.
  • Identify new methods to measure and track onboarding information.

You will be issued 1 credit for every 50 minutes you spend participating in a session. Partial credits will be given after the first credit is issued.

Components visible upon registration.