Acting Against Disrespect: An Evidence Based Model for Responding to Incidents of Disrespectful or Discriminatory Behavior - March 5

Faced with increasing occurrences of patients’ biased behavior targeting health care team members and trainees, the faculty, staff and students of the University of Virginia Health system united in a multidisciplinary, inter-professional effort to address this issue. In this webinar we seek to contribute to the growing body of knowledge exploring responses to disrespectful or discriminatory behavior while sharing the evidence-based framework we use in our work. We will share educational activities we have employed including techniques, language, process, and outcomes. 

Learning Objectives:

  1. Participants will recognize that acts of bigotry, prejudice, disrespectful or biased behavior occur with some regularity in the academic health care environment. 
  2. Participants will be able to identify key elements in a comprehensive institutional response to bigotry and disrespect in a healthcare environment 
  3. Participants will be able to identify key elements in the B.E.G.I.N framework, an evidence-based framework for responding to disrespectful behavior in the healthcare environment  
  4. Participants will identify steps that they can take to address bigotry and disrespectful behavior in their own healthcare environments 

Session Moderator

David A. Acosta, MD, FAAFP
Chief Diversity and Inclusion Officer
Association of American Medical Colleges

Session Faculty

Margaret L. Plews-Ogan, MD
Brodie Professor of Medicine at the University of Virginia School of Medicine
University of Virginia School of Medicine

Dr. Plews-Ogan is the Brodie Professor of Medicine at the University of Virginia School of Medicine.  She is the Director of the “Be Wise” program—a health-system initiative to address stress, burnout and professionalism at UVA, which includes a coaching program for faculty and staff.  She was the founding director of the Center for Appreciative Practice, a center dedicated to fostering positive emotion in the workplace.  She is also the director of the Foundations in Medicine program for the Medical School where she has piloted a program of fostering wisdom in medical trainees and initiated a longitudinal patient-student-partnership for all medical students.  Dr. Plews-Ogan did her undergraduate medical training at Harvard Medical school and her residency in Internal Medicine at the Brigham and Women’s Hospital in Boston.  After residency she worked for 5 years with migrant farmworkers before coming to the University of Virginia where she practices in the residency continuity clinic and in hospital medicine.  Dr. Plews-Ogan was division chief of Hospital and Ambulatory medicine, geriatrics and palliative medicine at UVA for 10 years.  Her research began in the area of medical error, disclosure, coping with mistakes.  This led to research on learning from failures, and ultimately to the arena wisdom—how wisdom is gained in the wake of difficult experience. She is the author of three books—1) Appreciative Practices in Health Care, 2) Choosing Wisdom (with an accompanying Public television documentary), and 3) Wisdom Leadership: Leading positive Change in the Academic Health Sciences Center.

Susan M. Pollart, MD, MS
Ruth E. Murdaugh Professor of Family Medicine
Senior Associate Dean of Faculty Affairs and Faculty Development
University of Virginia School of Medicine

Dr. Susan M. Pollart, Ruth E. Murdaugh Professor of Family Medicine, leads the Office of Faculty Affairs and Faculty Development in the University of Virginia School of Medicine as Senior Associate Dean (SAD).  As SAD, Dr. Pollart is involved in all aspects of faculty life from recruitment to retirement.  Her primary focus is the professional development and active engagement of faculty, particularly those faculty traditionally underrepresented in medicine.  She has initiated innovative programs for new faculty orientation and enculturation and has worked with faculty and leadership across the University of Virginia in the expansion and implementation of an award-winning leadership development program.  Since 2010, Dr. Pollart has played a leadership role in the University of Virginia School of Medicine’s efforts related to diversity and inclusion.  She is active in the AAMC Group on Faculty Affairs, serving on the Steering Committee from 2013-2016; the AAMC Group in Diversity and Inclusion participating as faculty for the Health Care Executive Diversity and Inclusion Certificate Program; and has taught for over a decade in the AAMC Group on Women in Medicine and Sciences Early Career Women Faculty Professional Development Seminar.  She has recently joined the faculty of the Hedwig van Ameringen Executive Leadership in Academic Medicine® (ELAM) program, an intensive one-year fellowship of leadership training aimed at expanding the national pool of qualified women candidates for leadership in academic medicine.  

Gregory Townsend, MD 
Associate Professor, Division of Infectious Diseases and International Health; 
Associate Dean for Diversity and Medical Education;
University of Virginia School of Medicine

Dr. Gregory C. Townsend, Associate Professor of Medicine, leads the Office of Diversity and Inclusion in the University of Virginia School of Medicine as Associate Dean for Diversity and Medical Education. He shares general responsibility for promoting the educational mission of the School and provides leadership, information, and counsel to students, housestaff, faculty, and staff to facilitate a positive experience for all as part of a diverse community. He leads the School of Medicine’s Diversity Consortium and Diversity Steering Committee, and is a member of its Admissions Committee, among others. He also sits on the University-wide Diversity Council.

Components visible upon registration.